Care Plan Terms
IXOME CARE PLAN TERMS
Effective Date: October 12, 2026 Last Updated: October 18, 2026
These Care Plan Terms supplement the Ixome Terms of Service and apply when you subscribe to a Care Plan. In the event of a conflict between these terms and the Terms of Service, the Terms of Service govern except where these terms are more specific to your Care Plan subscription. Capitalized terms not defined here have the meaning given in the Terms of Service.
1. AUTOMATIC RENEWAL DISCLOSURE (California Automatic Renewal Law)
This is an automatically renewing subscription. The following disclosures are provided in accordance with California’s Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.):
(a) Recurring charge. By starting a Care Plan you authorize IxomeAI to charge your payment method, on a recurring basis, the subscription amount for the Health plan (currently $9/month) on the same day each month, until you cancel.
(b) Automatic renewal. Your subscription continues automatically at the end of each billing period and will renew for a successive period of the same length unless you cancel before the renewal date.
© Cancellation. You may cancel at any time, in one click, from your Ixome dashboard. Cancellation takes effect at the end of the current billing period. No phone call is required.
(d) Pre-charge reminder. Before your first charge — at the end of any free window — we email you a one-click cancellation link, where you have provided an email address. We do not email a reminder before each subsequent monthly renewal; you may cancel at any time from your dashboard under ©.
(e) Price changes. Subscription prices are subject to change upon thirty (30) days’ notice to subscribers, consistent with Section 7.1 of the Terms of Service. Any price change applies only to billing periods beginning after the notice period.
2. SUBSCRIPTION AND BILLING TERMS
These provisions mirror Section 7 of the Terms of Service as applied to the Care Plan.
2.1 Plans and Pricing
Care Plan tiers and prices are displayed on the Care Plan page at the time of purchase. Care Plans are monitoring services only (device health monitoring and alerts) and do not include programming, scene, or automation work, which is quoted and billed per item. The Health plan ($9/month) is available for self-serve checkout. The Current plan ($19/month) is no longer offered to new subscribers; an existing Current subscription continues on its terms until cancelled. Each Care Plan covers one system: a Control4 system or a Lutron system. A home with both may hold a separate plan for each, and each plan is billed, switched and cancelled on its own. Prices are in United States Dollars.
2.2 Payment
All Care Plan payments are processed through Stripe, Inc. By subscribing, you authorize IxomeAI to charge your payment method on a recurring monthly basis. You represent that you are authorized to use the payment method provided. IxomeAI does not store your full card number, CVV, or bank account details — these are handled exclusively by Stripe.
2.3 Free Trial (if offered)
If your account is eligible for a free trial, the trial length is displayed at checkout and is determined server-side (it is never client-decided). Unless you cancel before the trial ends, your subscription converts to a paid, automatically renewing subscription at the standard rate, and your payment method will be charged.
Care included free with an equipment purchase is different: it is not a trial of a paid subscription. No payment method is kept for it, it ends at the end of its free period, and it is never converted into a paid subscription. To keep Care after it ends, you sign up on the Care Plan page with your own payment method; that subscription then renews monthly until you cancel.
2.4 Failed Payments and Grace Period
If a scheduled payment fails: (a) IxomeAI (via Stripe) will retry payment according to Stripe’s standard retry schedule (typically 3 attempts over 7 days); (b) during the retry period, your access remains active; © if all retries fail, your subscription is marked “past due” and access is suspended within 72 hours of the final failed retry; (d) you will receive email notification of payment failure and suspension where you have provided an email address.
2.5 Cancellation
You may cancel your Care Plan at any time from your Ixome dashboard or by contacting support@ixome.ai. Cancellation takes effect at the end of the current billing period. No partial-period refunds are issued except where required by law or at IxomeAI’s sole discretion.
2.6 Refunds
IxomeAI does not issue refunds for Care Plan subscription fees except: (a) where required by applicable consumer protection law; (b) within seven (7) days of initial subscription if no AI hardware commands were issued; or © as a one-time courtesy at IxomeAI’s sole discretion for documented technical failures.
3. SCOPE OF THE CARE PLAN
The Care Plan provides the monitoring described on the Care Plan page for your tier: a nightly automated health scan of your system, an email when that scan finds a new serious problem (at most one such email a week), and email support. The Care Plan is a software service and is subject to all disclaimers in the Terms of Service, including the physical hardware control disclaimers (Section 4) and the limitation of liability (Section 14). The Care Plan is not an emergency or life-safety service.
4. FULL TERMS
These Care Plan Terms are part of, and incorporate by reference, the complete Ixome Terms of Service and the Privacy Policy. Please read those documents for the full agreement governing your use of the Service, including dispute resolution, arbitration, class-action waiver, and governing law (Michigan; venue in Oakland County).
Contact. IxomeAI, Inc. | support@ixome.ai | legal@ixome.ai | Ixome, 3701 Dorothy Lane, Waterford, MI 48329